How long will it take to receive my refund?
โ 9jabuy's refund approving time: 24-48 hours.
Note: We will inform you by e-mail after your refund request has been approved.
โกRefund processing times: 9jabuy& Bank
Note: The exact time for the refund depends on the official processing time of your payment methods and bank. Please see the following refund processing times as a reference:
| Payment Type | Payment Method | Refund Time Once Approved (Refund approving time:24-48 hours) |
| Paypal | PayPal | Refund within 1 business day. |
| PP Credit | Refund within 1 business day. Bank Processing Time: 7-10 business days |
|
| BGpay | BGpay | Refund within 1 business day. |
| Credit or Debit Card | Credit Card Google pay Apple pay Debit Card BR |
Refund within 1 business day. Bank Processing Time: 7-14 natural days |
| COD | COD | For COD orders |
| Installment | Installment CL | Refund within 1 business day. Bank Processing Time: 7-14 natural days |
| Installment BR | Refund within 1 business day. Bank Processing Time: 30 natural days |
|
| Installment MX | Refund within 1 business day. Bank Processing Time: 10 business days Refund request after 180 days, customer provide bank details to Ebanx and refund will be transferred in 10 business days. |
|
| Afterpay Installment Klarna Pay later Klarna installment |
Refund within 1-3 natural days | |
| Tabby Installment Atome Installment |
Refund within 6-8 natural days | |
| Others | Boleto OXXO |
Refund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 10 business days. |
| Webpay BKM Express |
Refund within 1 business day. Bank Processing Time: 7-14 natural days |
|
| India Credit Card India UPI India Netbanking |
Refund within 1 business day. Bank Processing Time: 5-7 business days |
|
| Cellulant | Refund within 24 hours (Only supports full refund ). Partial refund will be credited to your BGpay or PayPal account. |
|
| Ebanking MY๏ผmolpay๏ผ | Refund within 3-7 business days | |
| GCash | Refund within 7 natural days | |
| PagoEfectivo | Refund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 5 business days. | |
| Qiwi | Refund within 1 business day. Bank Processing Time: 10-21 business days |
|
| Doku ATM Indonesia Doku Alfamart Doku Wallet Dragonpay convenience store Konbini Multibanco Ebanking TH Ebanking PH |
Due to payment method's restriction, it cannot be directly refunded.Each returned transaction will be credited to your BGpay or PayPal account. | |
| Pix Webmoney Dotpay iDEAL Giropay Sofort Yandex |
Refund within 1-3 natural days |
Note:
If the payment method you used to pay for your order cannot be sent to the original payment method, we suggest you refund to PayPal.
1) PayPal: If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.